Within 14 days after receiving your parcel, we offer a No-hassle 14 days exchange (replace) only if your parcel is defective due to a faulty unit or damaged in shipping. The faulty item will be exchanged for the same model once the return guidelines are followed:
1. We might ask customer to test the item in order to eliminate improper use factor, buyer has responsibility to follow the test correctly.
2. Refunds will only be given on UNUSED items, replacements are offered on items that have been used. For Refund the item must be returned in a re-sellable condition with all the original packaging, including cartons, parts and instructions manual etc.
3. If you ordered the item by mistake or no longer want the item we will refund the cost of the item but not any return postage.
4 Customer is responsible for any return postage, but we will cover any expense in sending replacement(s) within UK.
5. Any Returns you must inform us first, sending back without return ID will not be accepted.
6. Shipping and insurance charges are not refundable.
7. We are not responsible for item lost during returning. Returns must be sent back via a trackable method as any items lost in transit will not be refunded.
8. Item not defective after testing will be returned at buyer’s expense. Wrong item ordered by buyer will be returned at buyer’s expense. Item that not match buyer expectations will be returned at buyer’s expense. Wrong item shipped by us will be returned at our expense. We will cover all expense in sending replacement.
9. In the unlikely event of damage during transit please contact us before buying replacement parts / returning the item as we can replace damaged parts within 1-2 working days
10. All our products have 12 months Manufacturers warranty from date of purchase
11. International Sales. It is our company policy not to ship items outside UK Mainland. We will not accept any return Item(s) due to damage in International Transit or faulty as Manufacturers Warranty becomes Invalid.
By any chance If you don't like the product, It can be returned within 14 Days of you Receiving it (THIS MUST BE IN THE CONDITION IN WHICH IT WAS SENT OUT).
A refund will be given although Postage and Return postage will not be refunded. For full details please refer to our Returns Policy.